Product Delivery Options

How am I going to receive my product updates? To answer that question, you should understand what options are available to you.

What File Type?

Medi-Span® products are available for customers in a variety of file types. Initially, each customer will receive a full database, or "total", for each data product licensed. This will serve as the initial data load to populate data fields. After this initial delivery, customers have a file type option.

Medi-Span® offers its data file updates as either a "Total Database" or as an "Incremental Update". Selection of the full database option offers a complete replacement of the file on each delivery made to you.

An Incremental Update provides only those records with new, changed, or deleted data after the initial load has been performed. Please note that any product licensed for receipt of an update on a daily frequency is only available as an incremental update, not as a full database.

What file type a customer receives is their choice. However, there are benefits to receiving an Incremental Update versus a Total Database.

• Incremental Updates require less time to process
• Incremental Updates facilitate electronic delivery
• Incremental Updates require less disk space if a database comparison is required prior to applying the current update
• Incremental Updates include only the changed data
• Incremental Updates allow creation of history files with updates by storing and replacing the updated fields

What Delivery Method?

Medi-Span® offers its customers a variety of electronic delivery options. Your choice of FTP Pull or Web Delivery.

If you would like to make a change to your delivery type, please contact Medi-Span® Customer Support and have the following information ready.

For FTP Pull:

• Email Address for the contact person(s) responsible for receiving the delivery of Medi-Span® product updates
• This person will receive a notice from Medi-Span® when the files have arrived on the Medi-Span® FTP site. Once your information has been processed to set up this delivery type, you will receive an email from Medi-Span® with the FTP site URL along with a user name and password

For Web Delivery:

• All customers are set up for web delivery. If you would like to be able to download your file from our site, download.medispan.com, you simply need to contact customer support to obtain a site login and password.

If at any time you have delivery questions or would like to make a change to your selected delivery option, simply contact customer support.